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These Terms and Conditions ("Agreement") outline the returns and refund policy for products or services purchased through FXCTS. By making a purchase, you agree to comply with this policy.
a. Products or services may be eligible for returns and refunds subject to the specific terms and conditions outlined in this policy.
b. Eligibility for returns and refunds may vary based on the type of product or service purchased.
a. To initiate a return or refund, you must contact our customer support within a specified timeframe from the date of purchase, as determined by the specific product or service.
b. You may be required to provide proof of purchase and any supporting documentation to process your return or refund request.
c. Our customer support team will guide you through the return and refund process, including providing instructions for returning the product or ceasing the service.
d. Returns and refunds will be processed in accordance with the specific terms and conditions outlined below.
i. Physical products may be eligible for return if they are defective, damaged, or do not meet the specifications as described on the FXCTS platform.
ii. To be eligible for a return, physical products must be returned in their original condition, including all packaging materials, accessories, and documentation.
iii. The cost of return shipping may be the responsibility of the customer, unless otherwise specified.
iv. Once the returned product is received and inspected, a refund may be issued, subject to the terms and conditions outlined below.
i. Due to the nature of digital products, returns may not be accepted unless the product is defective or does not meet the specifications as described on the FXCTS platform.
ii. If a digital product is found to be defective, we will either replace it or issue a refund, as per our terms and conditions. This process will be completed immediately or within 30 days from the date of purchase. For further assistance, please contact our customer support team.
i. Services, such as subscriptions, memberships, or consultations, may be eligible for cancellation and refund subject to the specific terms and conditions outlined during the purchase process.
ii. Refunds for services may be prorated based on the portion of the service already consumed or provided.
i. Digital downloads, such as e-books or software licenses, may not be eligible for refunds unless otherwise specified at the time of purchase.
a. Certain items may be non-refundable, including:
i. Customized or personalized products or services.
ii. Products or services explicitly marked as non-refundable.
a. Refunds will be processed within a reasonable timeframe from the approval of the return or refund request.
b. Refunds will be issued using the original payment method unless otherwise agreed upon.
a. FXCTS reserves the right to modify or update this Returns and Refund Policy at any time. Any changes will be communicated to you through our platform or via email. Your continued use of our platform after such modifications constitutes your acceptance of the revised policy.
a. This Agreement shall be governed by and construed in accordance with the laws of [specify jurisdiction]. Any legal action or proceeding arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in [specify jurisdiction].
By making a purchase through FXCTS, you acknowledge that you have read, understood, and agreed to be bound by this Returns and Refund Policy. If you do not agree to these terms, please refrain from making a purchase.
